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Popular Articles
It’s time to rethink the revenue cycle’s role in managing customer relationships
The Patient, The Business Office and Tomorrow’s ACOs
Patient Experience: An Increasingly Critical Hospital Indicator
Satisfied patients more likely to leave online review :: July 19, 2011 ... American Medical News
Hospital staff communication impacts patient satisfaction
Improving the Patient Experience - HealthLeaders Media
Unhappiest Hospital Patients Are In New York City, Chicago And Florida : Shots - Health Blog : NPR
Doctor and Patient: Giving Medical Receptionists Their Due - NYTimes.com
Building patient loyalty a sure way to promote practice success
Reward VIPs (very important patients), boost patient satisfaction
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Articles in category: Satisfaction
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Unhappiest Hospital Patients Are In New York City, Chicago And Florida : Shots - Health Blog : NPR
Patients in those places gave some of the lowest evaluations of their hospital stays, Medicare data show. The surveys asked patients how well their doctors and nurses communicated, whether their pain was always handled welland whether their rooms were clean and quiet.
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Hospital staff communication impacts patient satisfaction
Explore fiercehealthcare.com (Sep 12 2011)
While many say that quality outcomes or amenities like flat screen TVs or private rooms drive patient satisfaction, a third factor--communication--also carries much weight. "I'm much more likely to Read more... (Read Full Article)
Reward VIPs (very important patients), boost patient satisfaction
Explore fiercehealthcare.com (Sep 12 2011)
Although VIPs--very important patients--are typically thought of as patients of concierge services, Botsford Hospital in Michigan is turning the VIP idea into a reward system for loyal patients at Read more... (Read Full Article)
Satisfied patients more likely to leave online review :: July 19, 2011 ... American Medical News
Explore American Medical Association (Jul 19 2011)
When physicians are rated online, they tend to enjoy a good offline reputation in surveys, a study says.
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Low-Income Patients In California: Experiences And Expectations
Explore Health Affairs (Jul 14 2011)
Editor’s Note: Another Health Affairs Blog post published today also discusses the California health care system and how the Affordable Care Act will affect the way the state meets the needs of low-income patients. Many low-income patients have had little or no choice about where they obtain health care. But this will change when the [...] (Read Full Article)
Mentions: Susan Dentzer
Patient Experience: An Increasingly Critical Hospital Indicator
Explore Becker's Hospital Review (Jul 14 2011)
Patient Experience: An Increasingly Critical Hospital IndicatorBecker's Hospital Review"A hospital promoting excellent outcomes is like a restaurant saying we serve food…a lot of research that has been done suggest patient loyalty is based on other factors." For hospitals to begin systematic improvement efforts of patient experience, ... (Read Full Article)
Calculating the ROI on Patient Satisfaction Efforts
Explore healthleadersmedia.com (Jul 5 2011)
Positive financial and clinical successes do not occur in isolation from one another. Weighing the return on investment for capital improvement projec
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Doctor and Patient: Giving Medical Receptionists Their Due - NYTimes.com
Explore Health and Wellness (Jul 5 2011)
Despite the stereotype that many receptionists bear as mere "gatekeepers" or even "the dragon behind the desk," their responsibilities extend far beyond administrative duties, and they are a vital part of patient care.
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The Patient, The Business Office and Tomorrow’s ACOs
Explore Priority Views (Jun 7 2011)
In almost every discussion of accountable care organizations (ACOs), it feels like there is something missing. The consumer – the patient – people like you and I who will navigate through episodic or chronic health challenges. ACOs, in the multiple forms being contemplated, are a central idea in tomorrow’s reformed healthcare business model. Better care, less waste, more streamlined processes are all part of the vision. Most experts, when evaluating ACOs generally focus on new levels of physician-hospital interactivity, the potential cost reduction opportunity, the new level of risk sharing, and the heightened level of clinical performance reporting. These are all technically correct and critical elements to success. However, ACOs are about changing the health experience of consumers: preventing the onset of health issues, delivering more efficient and more cost effective care when needs arise, and ultimately preventing reoccurrence. At every stage in the lifecycle, before, during and after, individuals are central actors. Ideally, we seek out the right type of help, engage the clinician when asked for input, listen to their guidance, and follow through. Unfortunately, our current everyday lives show that consumers are not fully predictable or rationale about their healthcare. We are told to eat better, stop smoking, exercise more for fear of dire health complications-- and most of us fail. The long term benefit is often not ... (Read Full Article)
Mentions: Connance
Building patient loyalty a sure way to promote practice success
Explore ModernMedicine (May 27 2011)
Building patient loyalty a sure way to promote practice successModernMedicineIf making phone calls after every patient visit is too much, at least target new patients for these calls. Dig into data. Query the database of your practice management system for patients who haven't been seen in at least two years (or adjust the time ...
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