It’s time to rethink the revenue cycle’s role in managing customer relationships

Bill Paying Habits in the U.S.

amednews: Most uninsured hospital stays go unpaid :: May 20, 2011 ... American Medical News

Billing process linked to long-term patient satisfaction

Patients Are Not Consumers - NYTimes.com

CFPB Proposes Rule to Supervise Large Debt Collectors

Debt collector abuses on rise

Survey: 41% of Consumers Lack Confidence in the Accuracy of Their Medical Bills

Healthcare Costs Top $20K Per Family

Unpaid Medical Bills Can Ruin a Credit Score - NYTimes.com

Articles in category: Consumer Impact

1. Healthcare Costs Top $20K Per Family Explore healthleadersmedia.com (May 16 2012) Consumer Impact , Feature Story The national annual cost of medical care for a typical family of four with PPO coverage has edged up over $20,000 for the first time, according to t (Read Full Article)

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2. Financial Illiteracy Is Killing Us - Forbes Explore forbes.com (May 8 2012) Consumer Impact Teachers, parents and members of Congress, listen up: Our kids know next to nothing about money---and we all are paying for it. (Read Full Article)

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3. CFPB Proposes Rule to Supervise Large Debt Collectors Explore insideARM (Feb 16 2012) Consumer Impact , Feature Story , Collections , Improving Collections The Consumer Financial Protection Bureau today announced a proposed rule to include debt collectors and consumer reporting agencies under its nonbank supervision program. Under the proposed rule, debt collectors with more than $10 million in annual receipts from debt collection activities would be subject to supervision. (Read Full Article)

   Comment Mentions:   Consumer Financial Protection Bureau

4. Healthcare Consumer Confidence Improves Again in December, According to Thomson Reuters Sentiment Index | Reuters Explore reuters.com (Jan 23 2012) Consumer Impact , Feature Story Ann Arbor, MI  January 19, 2012 - Americans' confidence in their ability to access and pay for healthcare improved for the second straight month, according to a consumer sentiment index produced by Th (Read Full Article)

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5. Billing process linked to long-term patient satisfaction Explore fiercehealthcare.com (Dec 14 2011) Consumer Impact , Feature Story , Collections , Improving Collections , Patient Friendly Billing , Patient Obligations Patients satisfied with hospital billing processes are five times more likely to recommend the hospital to a friend, according to a study by cash flow management company Connance released yesterday. (Read Full Article)

   Comment Mentions:   Connance   Steve Levin

6. Tiered health plans cutting costs, restricting options - Business - The Boston Globe Explore The Boston Globe (Nov 28 2011) Consumer Impact , Feature Story Subscription Required-The popularity of health insurance plans that limit where patients can receive care is on the rise. Advocates say they can help stem the rising cost of health insurance by directing patients to lower-cost hospitals. But some more expensive hospitals say patients on tiered or limited network plans can be denied the specialized care they provide, and are sometimes sent to lower-cost providers with less experience in critical areas such as pediatric and cancer care. (Read Full Article)

   Comment Mentions:   Children 's Hospital Boston   Harvard Pilgrim Health Care   Brigham and Women 's Hospital

7. Debt collector abuses on rise Explore usatoday.com (Nov 21 2011) Consumer Impact , Feature Story , Collections Complaints about debt collectors are growing faster than any industry, regulators say. (Read Full Article)

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8. High-Deductible Health Plans More Common On Employers' Menus : Shots - Health Blog : NPR Explore npr.org (Nov 18 2011) Consumer Impact , Collections At small companies, a high-deductible option, often served with a tax-preferred savings account, may be the only health insurance choice. Now even some big companies are starting to move all their employees into high-deductible plans. (Read Full Article)

   Comment Mentions:   Michelle Andrews

9. Survey: Health insurance costs surge in 2011 – USATODAY.com Explore usatoday.com (Sep 28 2011) Consumer Impact The cost of employer-sponsored health insurance surged this year, but experts say these increases may slow again in 2012. (Read Full Article)

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10. Ogilvy-The Emerging Post Recession Consumer Explore assets.ogilvy.com (Sep 20 2011) Consumer Impact , Feature Story , The Fundamentals: Facts and Research Learn from leading advertising agency on what the new American consumer looks like and how they perceive value. (Read Full Article)

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11. Secretary Sebelius spotlights new efforts to empower patients to increase secure access to their health information Explore hhs.gov (Sep 13 2011) Consumer Impact , Feature Story , Meaningful Use HHS Secretary Kathleen Sebelius today proposed new rules that would expand the rights of patients to access their health information through the use of health information technology (IT). Specifically, the new rules would empower patients and allow them to gain access to test results reports directly from labs. They would ensure that labs covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) provide such information, upon request, directly to patients or their personal representatives. The announcement came at the kick-off of the first-ever HHS Consumer Health IT Summit, which brought consumers, providers, and the public and private sectors together to discuss how best to empower consumers to be partners in their health and care through health IT. (Read Full Article)

    Comment Mentions:   Hipaa   Kathleen Sebelius   Health and Human Services

12. Hospital workers outspend others on medical care Explore reuters.com (Sep 13 2011) Consumer Impact , Cost Reduction CHICAGO (Reuters) - Hospital employees spend 10 percent more on healthcare, consume more medical services, and are generally sicker than the rest of the U.S. workforce, according to a study released on (Read Full Article)

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13. Getting Patients to Care About Their Care Explore WSJ Blogs (Sep 13 2011) Consumer Impact , Feature Story Over 40% of patients haven’t taken a list of all of their current medications to a doctor’s appointment. (Read Full Article)

    Comment Mentions:   Agency for Healthcare Research   Risa Lavizzo-Mourey

14. Seniors get more medical tests than are good for them, experts say - The Washington Post Explore Washington Post (Sep 13 2011) Consumer Impact , Editors Choice , Cost Reduction , Quality Improvement Experts see overtesting and overtreating of seniors as a costly problem. (Read Full Article)

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15. A contract for patient responsibility Explore kevinmd.com (Sep 12 2011) Consumer Impact , Feature Story , Cost Reduction , Patient Obligations In an effort to clearly define my patients’ role in their healthcare, I have developed the following contract. (Read Full Article)

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16. amednews: U.S. obesity rate projected to reach 50% by 2030 :: Sept. 12, 2011 ... American Medical News Explore American Medical Association (Sep 12 2011) Consumer Impact , Cost Containment Some experts hope that an upcoming United Nations meeting can establish a framework for obesity control. (Read Full Article)

    Comment Mentions:   World Health Organization

17. When Computers Come Between Doctors and Patients - NYTimes.com Explore Health and Wellness (Sep 9 2011) Consumer Impact The presence of computers in the exam room has had another consequence. Both physically and psychologically it has placed a wedge in the doctor-patient relationship. (Read Full Article)

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18. The Price We Pay for Medical Care Explore The Business of Health Care (Sep 8 2011) Consumer Impact , Feature Story , Cost Reduction New studies examine how much families are shouldering as health care costs rise. (Read Full Article)

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19. Realizing Health Reform's Potential—When Unemployed Means Uninsured: The Toll of Job Loss on Health Coverage, and How the Affordable Care Act Will Help Explore The Commonwealth Fund (Sep 6 2011) Consumer Impact , Editors Choice , Policy , The Fundamentals: Facts and Research , Accountable Care Organizations In this period of chronically high unemployment, millions of Americans are losing their health insurance coverage along with their jobs. A Commonwealth Fund brief finds that unemployed workers have few affordable coverage options. While the Affordable Care Act will provide new options, extending subsidies for COBRA would further protect unemployed workers, the authors say. (Read Full Article)

    Comment Mentions:   Realizing Health Reform

20. Mixed Signals: Trends in Americans' Access to Medical Care, 2007-2010 Explore HSC Home Page (Sep 6 2011) Consumer Impact , Editors Choice , Charity You can refine your search with the following modifiers: (Read Full Article)

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21. Eat Well, Move Often, Don’t Smoke, Drink a Little — and Live Long – TIME Healthland Explore TIME Healthland (Sep 6 2011) Consumer Impact , Cost Containment , Quality Improvement Unless you've been blessed with certain longevity genes, research suggests that living clean may be your key to living long. A new analysis from the U.S. Centers for Disease Control and Prevention (CDC) finds that people who prioritized healthy habits were more likely to outlive those who didn't. (Read Full Article)

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22. amednews: Employers say they will shift more health costs to workers :: Sept. 5, 2011 ... American Medical News Explore American Medical Association (Sep 5 2011) Consumer Impact , Feature Story , Business Process Improvement , Cost Containment , Cost Reduction Surveys have found that higher out-of-pocket spending can translate to fewer visits to physicians and fewer filled prescriptions. (Read Full Article)

    Comment Mentions:   National Business Group on Health   Helen Darling   Paul Fronstin

23. The Economics of Smarter Healthcare Spending Explore Ow.ly (Aug 31 2011) Consumer Impact , Feature Story , Cost Containment The growing share of the U.S. economy devoted to health care spending is cause for concern both because of the share that is publicly financed and because of the inefficiency with which those resources are used. Fueled in part by demographic transitions, unchecked increases in entitlement spending will necessitate some combination of tax increases, the elimination of other public spending, or public debt levels that far exceed those currently observed in Greece. (Read Full Article)

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24. We are all health consumers now | Health Populi Explore Health Populi (Aug 9 2011) Consumer Impact , Editors Choice by Jane on 11:32 am in Health Consumers, Health Economics, Health politics, Health reform (Read Full Article)

    Comment Mentions:   Health Populi

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